Smart911 LogoThe San Ramon Police Department and the San Ramon Valley Fire Protection District have implemented a service designed to enhance the way residents can provide information to our dispatch center during emergencies. Calling 9-1-1 and communicating effectively during an emergency can be challenging. The service, called Smart911, enables 9-1-1 callers to automatically provide pre-prepared medical and personal information to dispatchers in an organized and thorough manner.

Users can subscribe for FREE to the Smart911 service via the Internet ( and enter information about their home and family that they desire our communication center to have on file for use when they dial 9-1-1. Information can include medical histories, special need occupants, property access issues, emergency contact names and numbers, among many others. When a Smart911 subscriber calls 9-1-1 their previously entered information is automatically made available to the communication center dispatchers. Our emergency communications center staff can then use the information to inform and assist first responders.

Smart911 is a private company working in partnership with our communication center. Participation in the Smart911 program is voluntary and optional. Subscribers individually decide what information to include in their household profile. Subscriber information is maintained in a secure manner to protect the privacy of residents using the service. Families or individuals with special medical needs are encouraged to utilize this service. For more information, click on the link to visit Smart911.

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