San Ramon Valley 911 Communications Center

We are pleased to announce the San Ramon Valley 911 Communications Center is open and operational. This joint partnership between the San Ramon Police Department and the San Ramon Valley Fire Protection District was established to improved response times for public safety personnel. Now, when anyone in the City of San Ramon dials 911 during an emergency, the call is routed directly to our local communications center and rapidly dispatched to the appropriate San Ramon public safety agency.

This opening of this communication center is especially important for calls related to a medical emergency. Statewide protocol dictates all 911 emergency calls are first routed to law enforcement dispatch centers. Prior to the opening of the San Ramon Valley 911 Communication Center, all 911 calls from San Ramon were first routed to the Contra Costa County Sheriff’s Department communications center in Martinez. If the call taker determined it was an incident involving a medical emergency, the call would be transferred to the San Ramon Valley Fire Protection District’s communications center and then dispatched to their personnel. Even if done quickly, delays were inevitable during these transfers and when a medical emergency is taking place, every minute counts. Today, these same medical emergency calls are answered and dispatched from one place, the San Ramon Valley 911 Communication Center, eliminating any need for phone call transfers.

In the first few months the communications center has been operational, the benefits have already been pushed to the forefront. Over an 8 day period in July, two medical emergency calls stand out as examples of how this communications center directly benefits the residents of San Ramon. In each incident, San Ramon Police Officers were aware of medical calls faster and were the first public safety personnel to arrive and begin life saving measures. There is no question the San Ramon Valley 911 Communications Center contributed to faster response times for San Ramon Police personnel and the saving of these two lives.

The opening of the San Ramon Valley 911 Communications Center was the culmination of over 10 months of intense work and dedication from both San Ramon Police Department and San Ramon Valley Fire Protection District employees. It is just another example of the dedication put forth by these agencies to ensure the safety of San Ramon residents.

If you have any questions about the San Ramon Valley 911 Communications Center, or if you have any other law enforcement related inquiries, please email Lt. Denton Carlson at dcarlson@sanramon.ca.gov.